Welcome to our easy to use online appointment booking system. If you have any difficulties using the system please click on the teal icon in the bottom right corner and ask Sophia.
When registering your address please include your first line AND postcode, otherwise we won't be able to arrange a visit.
Example: 9 James Street, HD6 4BE
Please note appointment fees are payable in full upon receipt of invoice. If we won't receive payment - due to the very limited slots available - we reserve the right to cancel your appointment at any time therefore please, let us know if you have any difficulties making payment. We also reserve the right to decline clients' appointment requests when there is a conflict of interest or a lack of client compliance especially considering animal welfare.
For emergency or out of hours appointment requests please contact us first. Out of hours appointments may be offered depending on availability and will carry a £50 out of hours fee.
Every same day appointment booking will carry a £25 emergency surcharge. This surcharge will also apply for appointment requests made outside of our opening hours for the next day (between 5pm and 9am).
You may cancel your appointment at any time however appointments cancelled within 12 hours of the agreed appointment time will be subject to a late cancellation charge of 50% of your appointment fee. For further information please refer to our Terms and Conditions.